With the Reputation Doctor, get the best Return on Experience!

CLEAN UP YOUR REPUTATION

 

Have you been affected by bad reviews online?

Has an angry ex-employee, or a hard to please customer ruined your online reputation?

If so, I’d like to teach you how to fix it and reclaim your brand.

Burying reviews, getting negative comments removed, replying in a meaningful way.

Each review is an opportunity to engage with thousands of potential guests who will read your answers over the years.

Those are some of the topics I cover in this course.

GET MORE DIRECT BOOKINGS

Have you ever heard the saying ‘reputation is everything’? Well, in the hospitality industry, that’s certainly the case. And the most important factor for your reputation is your guest reviews.

Increasing direct bookings is every hotelier’s goal in order to save commissions from OTAs.

With guest reviews absolutely crucial to both your online reputation and your revenue, it’s more important than ever to invest time into generating reviews.

This training shows how managing a property’s online reputation is essential and how guest reviews can contribute to a property’s bottom line.

This is what I do

I take you on a step by step process so you understand clearly how to create an amazing listing, how to handle your existing reviews, get more reviews and reply to all of them in a meaningful way.

Future travelers will love to read your replies after you apply those principles.

This is WHY I do it

I believe that by taking care of your staff, doing what you do with passion and integrity, you can attract the guests you deserve.

Mastering your online reputation is like learning how to harvest for a farmer. You need to do it right but it starts with choosing the right seeds and giving your crop the right attention.

I help you become a better farmer!

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THIS IS WHO I AM & WHAT I STAND FOR

I am passionate about preserving our environment and indigenous communities. I believe that having a caring approach to the world is the key to smart hospitality.

I believe that when you take care of your team, the communities and environment you are impacting, when you focus on making a positive impact, it pays back !
The more you are going to give, the more you will receive, often in ways you don’t expect.

I believe that you have a unique opportunity to engage the guests in a way that make them feel compelled to leave your business an awesome review.

I believe that mastering your Online Reputation Management is the smartest way to market your property, by letting your guests do the work for you.

I believe that each reply to a review is an awesome opportunity to express what you stand for and convince future guests to book your property.

I have 20 years experience in leadership positions:

– Managed two castles in South of France

– Opened a 4* property near Versailles (France)

– Managed 8 properties in Laos – 4 hotels and 4 restaurants.

After I decided to focus on consultancy, advising more than 200 properties on their strategy, guest experiences and online reputation management of course!

THE COURSE

You will learn :

How to create an awesome listing on Tripadvisor

An attractive listing on TripAdvisor is a great opportunity to connect with potential customers. Optimizing your listing can help you appeal to travelers and give your business an edge over your competition.

How to create a reputation mindset in your team

You can use guest intelligence to motivate and empower your team. They will feel motivated if they know their effort and hard work is making a difference.

How to reply to the great, bad and ugly reviews

Responding to online reviews is a critical piece in not only building a positive online presence, but also in encouraging other consumers to leave their feedback and engage with your business.

How to boost your ranking on Google

Google Reviews do help improve search rankings and overall SEO efforts. So let's get more reviews!

How to get more reviews

Your customers want to write reviews. You just aren’t asking them correctly.

How to get most negative reviews removed

I share tips on how to report reviews, reply to fake reviews (yes reply) and reach out to the authors to get them to remove their negative review.

Want to hear what other clients are saying?

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Pierre Alain

Owner Zest Restaurant

I applied the teaching from this course for both my businesses Swasti Eco Cottages and Zest Restaurant.

It opened my mind on how to interact with the guests in a more efficient way and dare to ask for reviews. I learned really in depth what is the method and technique to get more reviews.

Overall I feel I know now how to get a better image online, not only on TripAdvisor but also on Google and Facebook.

There are a lot of details in this course but combined it is very powerful.

Bad reviews removed: I got tips to connect with people leaving bad reviews and I managed to get them to remove reviews every time I can reach out to them. I highly recommend Alex course.

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Emily Christian

Owner of Flowers and Fire

As a new business just opened in a tourist region where online reviews are crucial to business success I felt it was a worthy investment to join Alex’s course and learn as much about reputation management as I could. I found it fascinating- the content was engaging and it felt really spot on. When I applied his methods, especially around responding to reviews good and bad, I found the techniques to be really effective. Through his techniques around ‘owning your narrative’ I have learnt how to use my review responses as a platform to further promote my brand. This is a very cool and empowering thing to be able to do. I have also effectively applied his theories around the importance of my staff for good reviews and how to spot a potential negative reviewer and reduce the likelihood of their dissatisfaction translating into a bad review. With a bookings.com score fluctuating between 9.6 and 9.8 and with only 5 star ratings on google my business and TripAdvisor-I would definitely say the application of his techniques has been successful- the guy knows a thing or two about reputation management! I would 100% recommend his course to anyone operating a business that depends on reviews for their success. It’s a game changer for sure!

 

Johnny

John Blundstone

Owner of Bali Eco Stay

Alex course has been a great help in our response to difficult TripAdvisor reviews and through his advise we have been able to have several TERRIBLE reviews removed.

Very much appreciated! Thanks so much Alex.

 

Naomie

Naomi

Marketing Director, Zest Restaurant

The course on Reputation Management by Alexandre was very informative and straight to the point. With loads of examples. He taught me very important things about how to reply to reviews. I learned a lot and it felt very easy to take it all in. It gave me the confidence I needed. I would recommend this course to everyone who wants to have a thriving business on and off TripAdvisor and Google.

Sumeena

Sumeena Gupta

Owner, Pesona Beach Resort

I have had my own hotel and restaurant for over 10 years with many reviews.  Although our rating was always ok, we felt unsatisfied with the number of reviews we had and quality of the comments.  We wanted help to improve our responses, increase the number of reviews we had and improve our ranking on Tripadvisor.  Alex is very experienced with managing all review sites. With all his great tips and ideas, we were armed with easy changes we could make to tidy our TripAdvisor page up.  We left the course with plenty of new ideas and things to do. We had then a private consultation with Alex which was very helpful and gave us feedback on what we had done and confidence to move forward. Really useful to take this course if you feel stuck with the management of your reviews but know or feel that it is important for you to get customers.

sandesh

Sandesh

Owner, Dive Central Gili

I have completed Alex course and I am impressed with his pragmatic and thorough approach with this subject. I would recommend it to any local business owner wanting to manage and improve their online reputation.

This training has played a major role in enhancing brand awareness for us within the digital space. As well as driving website traffic and acquiring customers, we have grown our conversion rates and direct revenue by 100%!

gilidivers

Tero

Owner, Gili Divers

Alex has got a clear loud voice. Easy and pleasant to listen. He also keeps it interactive which I always like.

I got a good energy burst to launch a new attack on getting our rating higher.

Receive a certification of completion

 

When you complete the course, you will receive a certificate of completion, which you can share with your friends, relatives, co-workers and potential employers. Certificates of Completion help demonstrate your accomplishments, but please note The RepDoc is not an accredited institution, and as a result, the certificate cannot be used for formal accreditation.

When all the curriculum items of a course have been completed, you will receive an email with a jpg version of the certificate.

Ready to clean up then boost your reputation?