THIS IS WHO I AM & WHAT I STAND FOR
I am passionate about preserving our environment and indigenous communities. I believe that having a caring approach to the world is the key to smart hospitality.
I believe that when you take care of your team, the communities and environment you are impacting, when you focus on making a positive impact, it pays back !
The more you are going to give, the more you will receive, often in ways you don’t expect.
I believe that you have a unique opportunity to engage the guests in a way that make them feel compelled to leave your business an awesome review.
I believe that mastering your Online Reputation Management is the smartest way to market your property, by letting your guests do the work for you.
I believe that each reply to a review is an awesome opportunity to express what you stand for and convince future guests to book your property.
I have 20 years experience in leadership positions:
– Managed two castles in South of France
– Opened a 4* property near Versailles (France)
– Managed 8 properties in Laos – 4 hotels and 4 restaurants.
After I decided to focus on consultancy, advising more than 200 properties on their strategy, guest experiences and online reputation management of course!