Online Reputation

(6 reviews)


In this 10 classes, Alexandre covers all aspect of online reputation management:

  • How to improve your listing
  • How does the management center of Tripadvisor works
  • How to get more reviews
  • How to reply to reviews
  • What are the specificities of Google, Facebook, Tripadvisor
  • How to create an online reputation mindset in your team.
  • How to get bad reviews removed
  • Is it worth paying for Business Advantage on TripAdvisor

What Will I Get Out of It?

  • Higher satisfaction of your team
  • More direct bookings and a lot of commissions saved
  • Guests who understand what your business is all about
  • Get less negative reviews
  • Get more and better reviews on all review sites
  • Tools to reply to all kinds of reviews
  • Tips and techniques to get negative reviews removed

Is it for me?

  • This course is suitable for anyone interested in improving their online reputation
  • Hotel owners, restaurant owners, General Managers or marketers
  • Activity owner, tour companies

Course Features

  • Lectures 10
  • Quizzes 0
  • Duration 3h30
  • Skill level All levels
  • Language English
  • Students 15
  • Assessments Yes
Alex is the Reputation Doctor, your coach for this training. Passionate hotelier with 20 years experience opening and managing resorts and restaurants in France, Laos and Indonesia. He has trained over 200 professionals on how to improve their online reputation, boost their ranking on Google and TripAdvisor, always in integrity! Alex is also a passionate entrepreneur and founded a community of business change makers and a non for profit aiming at offering an alternative to single used plastic bottles. Alex believes in the power of communities and sees reviews as a great opportunity to establish your brand online and let customers do the marketing for you!


Average Rating

6 ratings

Detailed Rating

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1 Star

    It’s a game changer for sure!

    As a new business just opened in a tourist region where online reviews are crucial to business success I felt it was a worthy investment to join Alex’s course and learn as much about reputation management as I could. I found it fascinating- the content was engaging and it felt really spot on. When I applied his methods, especially around responding to reviews good and bad, I found the techniques to be really effective. Through his techniques around ‘owning your narrative’ I have learnt how to use my review responses as a platform to further promote my brand. This is a very cool and empowering thing to be able to do. I have also effectively applied his theories around the importance of my staff for good reviews and how to spot a potential negative reviewer and reduce the likelihood of their dissatisfaction translating into a bad review. With a score fluctuating between 9.6 and 9.8 and with only 5 star ratings on google my business and TripAdvisor-I would definitely say the application of his techniques has been successful- the guy knows a thing or two about reputation management! I would 100% recommend his course to anyone operating a business that depends on reviews for their success. It’s a game changer for sure!

    Highly recommend, very comprehensive and complete

    When I took Alex course, we required assistance to improve our villa accommodation business. Thanks to his tips and guidance, we were able to improve many areas of the business including the marketing, guest relations and best business practices. Our rating on Tripadvisor improved through Alex’s efforts working with staff on responses to guest reviews and ways of encouraging guests to write reviews. Alex created positive solutions to our challenges and I can highly recommend this course.

    I feel ready to take on TripAdvisor and Google !

    The course on Reputation Management by Alexandre was very informative and straight to the point. With loads of examples. He taught me very important things about how to reply to reviews. I learned a lot and it felt very easy to take it all in. It gave me the confidence I needed. I would recommend this course to everyone who wants to have a thriving business on and off TripAdvisor and Google.

    We managed to get bad reviews removed

    Alex course has been a great help in our response to difficult TripAdvisor reviews and through his advise we have been able to have several TERRIBLE reviews removed. Very much appreciated ! Thanks so much Alex.

    Efficient, pragmatic, to the point. More direct inquiries as a result.

    I have completed Alex course and I am impressed with his pragmatic and thorough approach with this subject. I would recommend it to any local business owner wanting to manage and improve their online reputation. This training has played a major role in enhancing brand awareness for us within the digital space. As well as driving website traffic and acquiring customers, we have grown our conversion rates and direct revenue by 100%!


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